This Government Contract opportunity from Department Of Defense was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk and User Support Services

Closed

Federal

Submission Closed04/30/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract seeks qualified providers to deliver Tier 1 and Tier 2 help desk support for end users of Presagis software within a Department of Defense environment. Services include logging and resolving user incidents, providing technical guidance, and escalating unresolved issues according to defined protocols. The work is focused on ensuring continuous operational readiness by maintaining reliable access to Presagis systems essential to mission-critical functions. All support must comply with DoD security and compliance standards, and responders are expected to operate within the constraints of a federal defense infrastructure. The opportunity is structured as a subcontract with a narrow response window closing on April 30, 2026, and falls under NAICS code 541519 for other computer-related services. The requiring activity is Naval Supply Systems Command Fleet Logistics Center Norfolk, indicating the support will serve naval and expeditionary units relying on Presagis for simulation, modeling, or mission planning applications.