HPE SY 480 Gen10 Compute Module Hardware Maintenance & Technical Support

The contract encompasses the provision of remote and logistics-based technical support and maintenance for HPE SY 480 Gen10 Compute Modules under HPE Essential service levels, ensuring timely diagnostics, troubleshooting, and replacement of faulty components. Support services are required to address hardware failures with minimal disruption, utilizing both remote diagnostic capabilities and physical part exchanges delivered to designated locations within the National Capital Region. All activities must align with HPE's defined service standards to maintain system reliability and performance throughout the contract period. The work is being procured by Shared Services Canada on behalf of the Government of Canada, categorized under NAICS code 811219 for other electronic and electrical equipment and components repair and maintenance. The solicitation was posted on June 5, 2026, with a response deadline of June 15, 2026, and is being procured as a subcontract. Performance is expected to be centered in the National Capital Region, though logistics may extend support efforts beyond this area as needed. All repairs and replacements must be executed in compliance with government procurement standards and HPE’s technical protocols.