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IBM Professional Services and Maintenance Support

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The IBM Professional Services and Maintenance Support subcontract provides specialized technical maintenance, troubleshooting, and professional consulting for IBM-based systems supporting the Illinois Department of Information Technology. The scope of work focuses on the Unemployment Insurance Benefits System, where the contractor is responsible for delivering Tier 3 technical support, system patching, and performance tuning. All services must be performed by IBM Certified Professionals in strict accordance with State security protocols. Based in Springfield, Illinois, the contractor is required to provide comprehensive maintenance reports and system optimization documentation to ensure operational efficiency. This engagement falls under NAICS code 541513 and is designed to support prime contractors in maintaining critical state infrastructure.

General Info

IBM certified professionals provide Tier 3 technical support for Illinois Unemployment Insurance systems.

Agency

Illinois → Information Technology

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Springfield, IL, 62702, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-448DOIT-INFOT-R-295700.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-448DOIT-INFOT-B-50404 | PB C/O JPMC IBM GSA

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Timeline

PostedDec 11

subcontract

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Organization & Contact Information

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AgencyIllinois → Information Technology

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Information Technology

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical maintenance, troubleshooting, and professional consulting for IBM-based systems for prime contractors on Illinois DoIT projects. Provides Tier 3 technical support, system patching, and performance tuning for the Unemployment Insurance Benefits System. Requires IBM Certified Professional Services and adherence to State security protocols. Delivers maintenance reports and system optimization documentation.

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