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Software Maintenance and Technical Support

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Software Maintenance and Technical Support provides the Illinois Department of Revenue with ongoing technical assistance and managed services. The scope of work includes 24x7 live support through email and in-app chat, dedicated account management, and ad-hoc staff training to ensure operational efficiency. Performance is measured by the delivery of resolved support tickets and strict adherence to established Service Level Agreements. Due to the nature of the work, all personnel must satisfy IRS Publication 1075 background check requirements to gain authorized access to Federal Tax Information. The contract is categorized under NAICS code 541513 and is managed by the Admin Services agency for the state of Illinois.

General Info

Illinois Department of Revenue subcontract for 24/7 software maintenance and technical support services.

Agency

Illinois → Admin Services

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of B-50335.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-492DOR-ADMIN-B-50335 | FY26-29 Facility Management Software with Maintenance and Support

AI Contract Breakdown

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Timeline

PostedDec 8

subcontract

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Organization & Contact Information

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AgencyIllinois → Admin Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Admin Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical assistance and managed services for prime contractors on Illinois Department of Revenue projects. Delivers 24x7 live support via in-app chat and email, dedicated account management, and ad-hoc staff training. Requires employees to meet IRS Publication 1075 background check requirements for Federal Tax Information (FTI) access. Delivers resolved support tickets and adherence to Service Level Agreements (SLAs).

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