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Software Maintenance and Technical Support

Active
State & Local

Contract Overview

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This subcontract for Software Maintenance and Technical Support serves prime contractors on public procurement projects for the Region 14 Education Service Center in Texas. The scope of work involves providing comprehensive technical support, including the repair and reconditioning of software systems, troubleshooting, patching, and equipment recertification. These services are managed through remote diagnostic tools and help desk ticketing systems to ensure operational efficiency. The contractor is required to adhere to agency-defined Service Level Agreements and provide detailed deliverables, such as maintenance reports, resolved tickets, and updated software versions. Classified under NAICS code 541513, the agreement ensures that software systems remain functional and up to date through consistent technical oversight and reporting.

General Info

Subcontract for software maintenance and technical support for Region 14 Education Service Center.

Documents

This scope was carved out of 25-S940.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

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Software & SaaS Solutions

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Timeline

Posted

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Organization & Contact Information

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AgencyState of Texas → Region 14 ESC - TX
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical support, repair, and reconditioning of software systems for prime contractors on Region 14 Education Service Center public procurement projects. Performs troubleshooting, patching, and equipment recertification using help desk ticketing systems and remote diagnostic tools. Adheres to agency-defined Service Level Agreements (SLAs). Delivers maintenance reports, resolved tickets, and updated software versions.

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Miguel
Hillary
Keith Deutsch
Christine

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