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IIS Consumer Support and Identity Matching Services

Active

State & Local

Response Deadline10/27/2026, 05:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The IIS Consumer Support and Identity Matching Services subcontract provides augmented user support for the West Virginia State Government immunization projects. The primary focus is the management of the MyIR consumer portal, where the contractor is responsible for verifying user identities, resolving password issues, and conducting consumer outreach. Support is delivered through live chat and phone services, with an expected volume of approximately 400 resolved tickets per month. Due to the nature of the data involved, the contractor must obtain necessary security approvals to ensure full compliance with HIPAA regulations and the protection of personally identifiable information. The project is based in Charleston, West Virginia, and the primary deliverables include verified consumer accounts and the successful resolution of support tickets.

General Info

Subcontract for West Virginia immunization portal user support, identity verification, and HIPAA compliance.

Agency

NAICS

812990 - All Other Personal Services

Place of Performance

Charleston, WV, USA

Set-Aside

NONE

Documents

This scope was carved out of CSSD-0506-EPS2700000001-1.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CSSD-0506-EPS2700000001-1 | DIRECT AWARD-IMMUNIZATION INFORMATION SYSTEM MAINT/SUPPORT

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Timeline

PostedOct 13

subcontract

Response DeadlineOct 27

Submission deadline

Response Deadline

10/27/2026, 05:30:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyWest Virginia

ContactsNo contacts available

OfficeN/A

Organization / AgencyWest Virginia

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs augmented user support for the consumer access program for prime contractors on West Virginia State Government immunization projects. Manages the MyIR consumer portal by verifying identities, resolving password issues, and conducting consumer outreach. Operates live chat and phone support to resolve approximately 400 tickets monthly. Requires security approvals for PII and HIPAA compliance. Delivers resolved support tickets and verified consumer accounts.

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