Incarcerated Persons Communications Services (IPCS)

The San Mateo County Sheriff's Office Corrections Division is seeking qualified vendors to provide a comprehensive Incarcerated Persons Communication System (IPCS) to serve its two jail facilities: the Maguire Correctional Facility and the Maple Street Correctional Center. The IPCS must support multiple communication needs including telephone services in admission and housing areas, video communication via tablets for visitation – both on-site and remote – and privacy booths for legal and court interactions. Additionally, the system should encompass educational, vocational, and entertainment content on tablets, law library access, and mail services. This initiative aligns with the division’s mission to enhance public safety, reduce recidivism, and improve the quality of life for incarcerated individuals by ensuring effective communication, supporting court appearances, and providing essential services during incarceration. The contract solicitation, identified as 2026-RFP-00326, was posted on March 6, 2026, with responses due by April 11, 2026. It is overseen by the San Mateo County Sheriff’s Office, located in Redwood City, California, with primary contacts including Lieutenant Benjamin Hand and Management Analyst Veronica Ruiz. Contract terms will be governed by standard county templates, with provisions covering scope of services, payment structures, compliance (including HIPAA), intellectual property rights, termination conditions, and indemnification clauses. The procurement emphasizes delivering a secure, integrated solution that supports both the operational needs of the Corrections Division and the welfare of incarcerated persons, fostering collaboration with courts, law enforcement agencies, families, and victims throughout the judicial process.