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Incident Reporting and Dispatch Software Services

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Oshawa is seeking a subcontractor for Incident Reporting and Dispatch Software Services to supply, implement, and maintain the Resolver Core software environment. This contract is specifically designed for prime contractors on municipal security projects and requires the delivery of a fully functional system for both incident reporting and dispatch operations. Eligible providers must hold a software vendor certification for Resolver Core to ensure professional implementation and ongoing maintenance. Interested parties must submit their responses by October 20, 2026, under NAICS code 541511.

General Info

City of Oshawa seeks certified subcontractor for Resolver Core software implementation by October 2026.

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of C2026-091.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Physical Security Services

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Organization & Contact Information

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AgencyCity of Oshawa
ContactsNo contacts available
OfficeN/A
Organization / AgencyCity of Oshawa
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies, implements, and maintains the Resolver Core software environment for prime contractors on City municipal security projects. Implements Resolver Core for incident reporting and the Resolver Core Dispatch environment. Requires software vendor certification for Resolver Core. Delivers a fully functional, maintained incident reporting and dispatch software system.

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Solicitation # C2026-091
The Corporation of the City of Oshawa has issued a Negotiated Request for Proposal, solicitation number C2026-091, for comprehensive Physical Security Services. The contract is for an initial five-year term with the possibility of annual renewals and up to two additional one-year extensions. The scope of work includes providing a management structure and trained personnel, specifically Site Coordinators, Patrol Supervisors, Command Centre/SOC Operators, and Tactical Guards. Key deliverables involve the integration of specific technology, including Resolver Core for dispatch and incident reporting, Axon body-worn cameras, and RFID patrol and GPS tracking systems. All services must comply with the Private Security and Investigative Services Act and other relevant provincial and federal legislation. Proposals are due by October 20, 2026, and must be submitted electronically via the City's Bidding System in PDF format. The City will use a weighted evaluation process based on 100 points, focusing on training programs, tactical capabilities, management structure, technology, health and safety, staffing capacity, and pricing. The lowest bid is not guaranteed selection, and the top three scoring proponents may be shortlisted for presentations. Awarded contractors must maintain significant insurance coverage, including a 5 million dollar fidelity bond and 2 million dollar policies for both commercial general liability and automobile insurance. Additionally, patrol vehicles must adhere to strict branding requirements, featuring solid white bodies with high-visibility retroreflective vinyl wrapping and specific City of Oshawa corporate logos.
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