Information Technology System

The Texas Department of Criminal Justice is seeking a vendor to provide, install, operate, and maintain a comprehensive Inmate Technology System that includes an Inmate Telephone Service and an Inmate Tablet Service for eligible inmates across Texas facilities. This solicitation, identified as 696-IT-26-O003, is open to qualified contractors who can deliver secure, reliable, and scalable technology solutions that support communication and access to approved digital content while adhering to institutional safety and operational standards. The system must ensure compliance with state regulations, facilitate monitoring and control by correctional staff, and provide services that enhance inmate rehabilitation and access to educational and rehabilitative resources. Proposals must be submitted by September 25, 2026, at 9:00 p.m. Central Time, with all performance expected to occur within Texas correctional institutions. The point of contact for inquiries is Ellyse Collins, reachable via phone at 936-437-3484 or email at ellyse.collins@tdcj.texas.gov. The solicitation is issued under the State and Local Government (SLED) category, and while no specific NAICS code or set-aside criteria are listed, vendors should be prepared to demonstrate technical capability, experience with correctional technology deployments, and adherence to stringent security and data privacy requirements. All systems must be fully maintained throughout the contract term, with ongoing support, updates, and training provided to ensure uninterrupted service for inmates and staff alike.