Information Technology System

The Texas Department of Criminal Justice is soliciting proposals under solicitation number 696-IT-26-O003 for the installation, operation, and maintenance of a statewide Inmate Technology System. This comprehensive project includes the provision of inmate telephone services, inmate tablets, digital mail, and eMessaging for eligible inmates. The selected contractor will be responsible for the entire infrastructure, including equipment rooms, wiring, and hardware, and must guarantee full system implementation within 180 days of the service commencement date. The scope of work requires adherence to Project Management Institute standards and EIA/TIA wiring specifications, with deliverables ranging from initial planning and design to final as-built drawings and on-site training. Award selection is based on the best value to the department, with a mandatory minimum requirement of three years of experience providing similar services. Respondents must submit a detailed subcontracting plan, specifically highlighting goals for VetHUB-certified vendors, as failure to comply with subcontracting requirements may lead to debarment from state contracting. The contract includes strict cybersecurity mandates, requiring staff to complete department training and notifying the OCISO of any security breaches within six hours. Final acceptance is contingent upon a rigorous inspection process, including a 90-working-day department testing period to ensure the system is free of defects and fully operational.