Inmate Communications Solutions

The Oklahoma Department of Corrections, through the Office of Management and Enterprise Services, is soliciting responses for a firm, fixed-cost contract to implement a turnkey, web-based, and centralized Inmate Communications System (ICS) for all its facilities. The scope of work encompasses the provision of inmate tablets, kiosks, and telephone systems, as well as officer tablets, digital mail services, and AI-enabled analysis systems for processing communication data. The contract includes a one-year initial term starting February 25, 2027, with four optional one-year renewals. Key requirements for the selected supplier include the provision of a 5 million dollar performance bond and adherence to strict security protocols, including background checks for personnel and a total ban on contraband within facilities. Technical specifications mandate enterprise-grade security controls, role-based access management, and compliance with ADA and IT accessibility standards. Evaluation of bidders will consider technical capability, financial responsibility, and past performance, requiring three business references and an Authority to Operate for IT components. Payment terms are set at net 45 days, with commission payments due monthly in arrears. All product deliveries are to be free on-board at the customer's destination, with the supplier absorbing all shipping and handling costs.