Interpretation and Translation Services and Solutions

Contract R260508 is a national cooperative agreement established by the Region 4 Education Service Center in Texas, in partnership with OMNIA Partners, to provide comprehensive interpretation and translation services and related solutions. The contract was awarded to MasterWord Services, Inc. and other selected vendors following a competitive solicitation process that evaluated 37 proposals. The primary objective is to support educational institutions and other public agencies with on-demand over-the-phone interpreting, video remote interpreting, in-person interpreting, and translation services. The initial term of the contract is three years, effective from July 1, 2026, to June 30, 2029, with the possibility of two additional one-year renewals, extending the potential performance period to June 30, 2031. The award was based on a trade-off evaluation rather than lowest price, prioritizing purchase price (35%), the extent to which services meet Region 4's needs (30%), quality of services (20%), long-term cost (10%), and vendor reputation (5%). Performance is centered in Texas, with specific delivery requirements including on-demand availability for remote interpreting and a one-hour window for in-person services. The contract includes stringent compliance mandates, such as registered sex offender restrictions for school-based work, professional liability insurance, and adherence to federal and state regulations including the Davis-Bacon Act and 2 C.F.R. Part 200. Administration of the contract is managed by the Region 4 ESC Procurement Department, with electronic invoicing and sales reporting required.