Interview Transcription Services

The North Carolina Department of Public Safety, Office of Special Investigations, is soliciting sealed bids to establish an agency contract for professional transcription services focused on confidential personnel interviews. Vendors must provide a secure, mobile-compatible application available on both iPhone and Android devices to record interviews and transmit them to a dedicated, end-to-end encrypted portal, ensuring the highest standards of data privacy and confidentiality. Given the sensitive nature of the recordings, which constitute official personnel records, all aspects of the service must prioritize security, integrity, and compliance with state and federal privacy requirements. Timely turnaround is essential to support the operational needs of the office. Bids must be submitted by the deadline of August 7, 2026, and the solicitation is open to qualified vendors capable of delivering a fully functional, secure, and reliable transcription solution. The contract will be awarded based on competitive evaluation of technical capability, security protocols, and service reliability. All work must be performed in accordance with state requirements and the services must remain fully operational within the jurisdiction of North Carolina. Inquiries and official documentation should be directed to Melissa Teen, the primary point of contact listed for this solicitation, and further details are accessible through the provided portal link.