This Government Contract opportunity from Department Of Homeland Security was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IT Help Desk and End-User Support Services

Closed

Federal

Submission Closed06/18/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The contract requires providing Tier 1 and Tier 2 help desk support focused on device setup, resolving software issues, and handling service requests through platforms like ServiceNow or SAP, with an emphasis on responding to user feedback. It is aimed at supporting end-users within the Department of Homeland Security, specifically performed in Washington, ZIP code 20229. The contract is classified under NAICS code 541511, relating to custom computer programming services. Issued by the Information Technology Contracting Division, the opportunity is identified as a subcontract without a specified solicitation number or set-aside status. The posting date was June 8, 2026, with a response deadline of June 18, 2026, at 2:00 PM. This engagement ensures structured IT support services for enhancing operational efficiency and user satisfaction within the agency's technology environment.

General Info

Provide Tier 1 and Tier 2 IT support for DHS users in Washington, focusing on device and software issues.

Agency

Department Of Homeland Security → Information Technology Contracting DivisionView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

Washington, DC, 20229, USA

Set-Aside

NONE

Documents

This scope was carved out of 20154861.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Information Technology Refresh Program (ITRP) Support

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 8

subcontract

Response DeadlineJun 18

Deadline has passed

Submission Closed

06/18/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Information Technology Contracting Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Information Technology Contracting Division

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver Tier 1 and Tier 2 help desk support for device setup, software issues, and service requests via ServiceNow or SAP, including user feedback response.