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IT Help Desk and End-User Support Services

Active

Federal

Response Deadline06/18/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires providing Tier 1 and Tier 2 help desk support focused on device setup, resolving software issues, and handling service requests through platforms like ServiceNow or SAP, with an emphasis on responding to user feedback. It is aimed at supporting end-users within the Department of Homeland Security, specifically performed in Washington, ZIP code 20229. The contract is classified under NAICS code 541511, relating to custom computer programming services. Issued by the Information Technology Contracting Division, the opportunity is identified as a subcontract without a specified solicitation number or set-aside status. The posting date was June 8, 2026, with a response deadline of June 18, 2026, at 2:00 PM. This engagement ensures structured IT support services for enhancing operational efficiency and user satisfaction within the agency's technology environment.

General Info

Provide Tier 1 and Tier 2 IT support for DHS users in Washington, focusing on device and software issues.

Agency

Department Of Homeland Security → Information Technology Contracting Division

NAICS

541511 - Custom Computer Programming Services View NAICS

Place of Performance

Washington, DC, 20229, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJun 8

subcontract

Response DeadlineJun 18

Submission deadline

Response Deadline

06/18/2026, 02:00:00 PM UTCin 1 day

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Information Technology Contracting Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Information Technology Contracting Division

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver Tier 1 and Tier 2 help desk support for device setup, software issues, and service requests via ServiceNow or SAP, including user feedback response.

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