IT Service Desk / Help Desk Support (Tier 1–2)

This contract calls for the provision of front-line IT service desk and help desk support covering Tier 1 and Tier 2 functions during standard business hours, with responsibilities including ticket triage, password resets, software guidance, and the escalation of complex technical issues in alignment with established service level agreements. The work is to be performed under a subcontract arrangement for the Texas Health and Human Services Commission, with performance expected to meet operational standards defined by the agency’s technical and service requirements. The solicitation is categorized under NAICS code 541511 for computer systems design and related services and was posted on July 8, 2026, with responses due by July 22, 2026. While specific location details for performance or point of contact information are not provided, the contract is accessible via the Texas SmartBuy portal, indicating it is part of the state’s procurement system to secure qualified support personnel for ongoing IT service needs within the health and human services infrastructure.