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IT Service Desk Technical Support and Administration

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing ongoing technical support, user management, troubleshooting, and system administration for the Service Desk Plus platform. The support covers a user base of 65 technicians and extends to managing 5,000 system nodes, ensuring smooth and efficient operation of the IT service desk functions. The work will be performed in Lakehurst, and the contract is classified under NAICS code 541519, which pertains to other computer-related services. Issued by the Naval Air Warfare Center Aircraft Division under the Department of Defense, this subcontract is focused on maintaining critical IT infrastructure for government operations. The scope emphasizes continuous assistance and administrative oversight tailored to the needs of a substantial technical workforce and extensive hardware environment, aiming to enhance the responsiveness and reliability of the IT service management platform.

General Info

Provide technical support and administration for 65 technicians managing 5,000 systems in Lakehurst.

Agency

Department Of Defense → Navair Warfare Ctr Aircraft DivisionView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Lakehurst, NJ, USA

Set-Aside

NONE

Documents

This scope was carved out of N68335-26-Q-0386.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ManageEngine Service Desk Plus Enterprise Edition

AI Contract Breakdown

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Timeline

PostedApr 1

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Navair Warfare Ctr Aircraft Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navair Warfare Ctr Aircraft Division

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Office AddressN/A

ContactsNo contact information available

Full Description

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Ongoing technical support, user management, troubleshooting, and system administration for the Service Desk Plus platform supporting 65 technicians and 5,000 nodes.

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