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This Government Contract opportunity from Texas was posted on August 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IT Service Management (ITSM) & Operations

Closed
State & Local

Contract Overview

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This subcontract for IT Service Management and Operations supports prime contractors on projects for the Harris County Purchasing Department in Texas. The scope of work focuses on the operational management of technology services, including the establishment and monitoring of Service Level Agreements, incident management, problem triage, change management, and configuration audits. These tasks are executed using ITSM tools such as ServiceNow or Jira to ensure the delivery of managed service operations and detailed compliance reports. The opportunity is categorized under NAICS code 541513 and was posted on August 28, 2026. Interested parties must submit their responses by the deadline of September 28, 2026. Further details and application processes are available through the Harris County Bonfire hub.

General Info

IT Service Management subcontract for Harris County Purchasing Department; deadline September 28, 2026.

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 26/0142.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - Integrated Law Enforcement Data Platform for the Harris County Sheriff's Office

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTexas → Harris County
ContactsNo contacts available
OfficeN/A
Organization / AgencyTexas → Harris County
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs operational management of technology services for prime contractors on Harris County Purchasing Department projects. Establishes and monitors Service Level Agreements (SLAs), executes incident management, problem triage, change management, and configuration audits using ITSM tooling such as ServiceNow or Jira. Delivers managed service operations and compliance reports.

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Miguel
Hillary
Keith Deutsch
Christine

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