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Network Maintenance and Technical Support Services

Active

State & Local

Response Deadline09/28/2026, 07:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Network Maintenance and Technical Support Services subcontract provides comprehensive hardware and software maintenance, warranties, and technical support for prime contractors operating on Commonwealth of Kentucky KETS network projects. The scope of work includes program maintenance, technical help desk support, and the management of support renewals through the use of remote monitoring and diagnostic software. All services must comply with KRS 45A.485, with deliverables consisting of maintenance reports, uptime service level agreements, and technical support tickets. This opportunity is issued by the Kentucky Department of Education under NAICS code 541513. The solicitation was posted on August 28, 2026, with a response deadline of September 28, 2026. Interested parties can find further details and submission guidelines through the Kentucky vendor self-service portal.

General Info

Kentucky Department of Education subcontract for KETS network maintenance and technical support services.

Agency

Kentucky → Department of EducationView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-758-2700000070.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-758-2700000070-1 | KETS Network Products and Services Rebid

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Timeline

PostedAug 28

subcontract

Response DeadlineSep 28

Submission deadline

Response Deadline

09/28/2026, 07:30:00 PM UTCin 22 days

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Organization & Contact Information

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AgencyKentucky → Department of Education

ContactsNo contacts available

OfficeN/A

Organization / Agency

Kentucky → Department of Education

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing hardware and software maintenance, warranties, and technical support for prime contractors on Commonwealth of Kentucky KETS network projects. Performs program maintenance, technical help desk support, and support renewals using remote monitoring and diagnostic software. Complies with KRS 45A.485. Delivers maintenance reports, uptime SLAs, and technical support tickets.

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Network Infrastructure Hardware SupplierThis subcontract for the Kentucky Department of Education involves the supply of network infrastructure hardware and peripherals to support prime contractors on Commonwealth of Kentucky KETS network projects. The scope of work includes providing LAN/WAN edge devices, network accessories, and computer hardware for microcomputers, with all deliveries directed to the KDE Division of Financial Management. The contract requires that all products supplied after July 1, 2027, strictly adhere to E-Rate eligibility requirements. Under NAICS code 423430, the solicitation was posted on August 28, 2026, with a response deadline of September 28, 2026.

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The Kentucky Department of Education is seeking proposals for the KETS Network Products and Services Rebid under solicitation number RFP-758-2700000070-1. This SLED opportunity was posted on August 28, 2026, and requires responses to be submitted by September 28, 2026, at 7:30 PM. The primary point of contact for this procurement is Dianne Lee, with additional support provided by the Department of Education and the Finance Office of Procurement Services. Interested parties can access further details and submission guidelines through the Kentucky state vendor portal.

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