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This Government Contract opportunity from Virginia was posted on September 3, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IT Service Management (ITSM) Process Support

Closed
State & Local

Contract Overview

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The City of Virginia Beach is seeking a subcontractor for IT Service Management Process Support under NAICS code 541511. This engagement focuses on enhancing service desk operations through the implementation and maintenance of SLA tracking, incident and problem management, the development of a comprehensive knowledge base, and regular reporting. The solicitation was posted on September 3, 2024, with a response deadline set for October 3, 2024. Interested parties can find further details and submission guidelines through the official vendor portal.

General Info

Place of Performance

VA, USA

Set-Aside

NONE

Documents

This scope was carved out of COVB-24-101428.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Technical Staff Augmentation Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCity of Virginia Beach
ContactsNo contacts available
OfficeN/A
Organization / AgencyCity of Virginia Beach
Office AddressN/A
ContactsNo contact information available

Full Description

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Support for service desk operations including SLA tracking, incident and problem management, knowledge base development, and reporting.

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