IT Support & System Uptime Monitoring

The contract seeks a subcontractor to deliver 24/7 technical support and continuous system monitoring for the California Department of Motor Vehicles, with the primary goal of maintaining platform availability and ensuring no more than 24 hours of cumulative downtime over any rolling seven-day period. The scope emphasizes proactive maintenance, rapid incident response, and uninterrupted service to support critical operations, requiring round-the-clock staffing and robust monitoring tools to detect, diagnose, and resolve issues before they impact users. Compliance with the stringent uptime requirement is central to performance evaluation. This subcontract, categorized under NAICS code 541519 for other computer-related services, was posted on June 18, 2026, with a response deadline of July 16, 2026. The work is to be performed in support of the California Department of Motor Vehicles, though the specific location of performance is not detailed. Interested parties must submit proposals through the California eProcurement portal prior to the deadline, and the contract does not specify any set-aside status or additional eligibility requirements beyond the technical and operational commitments outlined in the scope.