J--Preventive Maintenance and Repair Support on Nuance Dictaphone System
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The contract is a sole source, firm fixed price maintenance agreement intended for the period from October 1, 2010, to September 30, 2011. It covers 12 months of preventive maintenance and repair support for the Nuance Dictaphone System software and hardware used at Darnall Army Community Hospital, Fort Hood, Texas. Nuance Communications is the sole provider due to proprietary rights, requiring certified technicians to perform the service. Support delivery may occur via VPN access, help desk assistance, or onsite technician visits as necessary. The procurement follows NAICS code 811212, with a size standard of $25 million. Though this notice is not a solicitation, vendors who believe they can offer equal or better services may submit written capability statements, proposals, or quotations for consideration. Any submissions must demonstrate bona fide capability, be detailed and cost-free to the government, and are used solely to determine if a competitive procurement is warranted. Verbal offers are not accepted. The point of contact for this procurement is Emerita Torres, Purchasing Technician.
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