Local Claims Administration & Customer Support Services

The contract requires a provider to deliver comprehensive local claims processing and customer support services from a physical office in Panama City, with Spanish-speaking staff available around the clock to assist with claims and coordinate directly with Panamanian authorities. This service must be conducted on-site to ensure timely communication and regulatory compliance, emphasizing continuous accessibility and cultural competency in handling all customer interactions and administrative workflows. The work is critical to supporting U.S. government operations by maintaining efficient local resolution of claims and fostering strong ties with regional entities. This subcontract, solicited under NAICS code 524210 and issued by the U.S. Embassy in Panama City under the Department of State, is open for response until May 5, 2026, and seeks a qualified vendor capable of sustaining 24/7 operational readiness. The provider must maintain a dedicated physical presence in Panama City with staff fluent in Spanish to ensure seamless coordination and service delivery. No set-aside type is specified, and the performance location is strictly confined to Panama City, with no alternatives permitted.