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This Government Contract opportunity from Maryland was posted on April 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Maintenance and Service Level Agreement (SLA) Support

Closed
State & Local

Contract Overview

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This subcontract agreement with the Maryland Office of the Courts Administration establishes a Maintenance and Service Level Agreement for system support. The contract mandates a two-year maintenance warranty that encompasses comprehensive system monitoring, troubleshooting, general repairs, and specific maintenance for Uninterruptible Power Supply units. To ensure operational continuity, the agreement defines strict response time requirements, requiring a four-hour turnaround for emergency issues and an eight-hour window for non-emergency requests. The opportunity was posted on April 9, 2024, with a response deadline of May 10, 2024, falling under NAICS code 811212.

General Info

Two-year system maintenance and support agreement for Maryland Office of the Courts Administration.

Agency

Maryland Office of the Courts - Administration

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of K24-0081-89W.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

K24-0081-89W-IFB-Snow Hill Surveillance and Access Control System

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No documents to break down

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland Office of the Courts - Administration
ContactsNo contacts available
OfficeN/A
Organization / Agency
Maryland Office of the Courts - Administration
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 2-year maintenance warranty with 4-hour emergency and 8-hour non-emergency response times. Includes system monitoring, troubleshooting, repairs, and UPS maintenance.

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