Managed Detection and Response (MDR) Services [P-67709]

The contract involves establishing a comprehensive Managed Detection and Response (MDR) service within the City of Pasadena's Microsoft 365 environment, managed by a selected vendor. The vendor will operate a 24/7/365 security operations center (SOC) that maintains full control over detection, response, and tuning activities directly within the City's tenant, ensuring all telemetry, rules, alerts, playbooks, and configurations are resident and portable within the environment. The initial focus is on endpoint protection utilizing Microsoft-native telemetry, but the architecture is designed for future scalability to include identity, network, and infrastructure log integration, supporting broader security detection and correlation capabilities. The vendor is responsible for providing Tier 1 endpoint detection, containment, and remediation, enabling internal teams to concentrate on higher-level analysis and strategic initiatives, while maintaining a fully documented, co-managed environment. The contract, valued between $500,000 and $2,000,000, is managed by the California-based Information Technology Department and is open to responses by December 5, 2025. Additional Microsoft licensing requirements may be necessary and should be detailed in proposals, although procurement of licenses will be handled separately through the City's existing Microsoft Enterprise Agreement. The project emphasizes building a sustainable security framework that ensures continuity and portability of security operations within the City's Microsoft environment. The primary point of contact for this solicitation is Michael Royer, reachable via email or phone, with further project details available through the provided procurement portal link.