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Managed ICT Service Desk Provider

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Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Managed ICT Service Desk Provider subcontract for the Mosaic Schools Learning Trust involves the delivery of comprehensive service desk and on-site technical support. The provider is responsible for operating a service desk 52 weeks per year and ensuring on-site staffing is available during term times. Technical responsibilities include system monitoring, management, and patching through the use of RMM tools to maintain operational stability. All on-site personnel must possess Enhanced DBS clearance to comply with safety and security requirements. The provider is expected to deliver ongoing operational support that adheres to agreed service level agreements and provides regular performance reports to ensure quality of service.

General Info

Managed ICT service desk and on-site technical support for Mosaic Schools Learning Trust.

Agency

Mosaic Schools Learning TrustView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of 2026/S 000-089333.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ICT Managed Service Partner

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 21

subcontract

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Organization & Contact Information

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AgencyMosaic Schools Learning Trust

ContactsNo contacts available

OfficeN/A

Organization / Agency

Mosaic Schools Learning Trust

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides a comprehensive Service Desk and on-site technical support for prime contractors on Mosaic Schools Learning Trust projects. Operates a 52-week-per-year service desk, provides on-site staffing during term times, and performs system monitoring, management, and patching using RMM tools. Requires Enhanced DBS clearance for all on-site staff. Delivers ongoing operational support meeting agreed SLAs and performance reports.

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