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This Subcontract opportunity from Tennessee was posted on September 21, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Software Maintenance and Customer Support

Closed
State & Local

Contract Overview

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This subcontract for Software Maintenance and Customer Support provides ongoing technical assistance and system maintenance for a student case management system used by prime contractors on Metro Nashville Public Schools projects. The scope of work includes implementing maintenance cycles, performing system updates, and managing troubleshooting through help desk ticketing systems to ensure operational uptime and the resolution of support tickets. The contract requires strict adherence to established Service Level Agreements to maintain system performance. Interested parties must respond by October 2, 2026, for this opportunity associated with NAICS code 541513 and the Metro Nashville Public Schools agency in Tennessee.

General Info

Software maintenance and support for Metro Nashville Public Schools student case management system.

Place of Performance

TN, USA

Set-Aside

NONE

Documents

This scope was carved out of MNPS000078.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Student Support and Intervention Management System

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTennessee → METRO_MNPS
ContactsNo contacts available
OfficeN/A
Organization / AgencyTennessee → METRO_MNPS
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing technical support and maintenance for a student case management system for prime contractors on Metro Nashville Public Schools (MNPS) projects. Implements maintenance cycles, provides customer service support, and performs system updates and troubleshooting using help desk ticketing systems. Adheres to Service Level Agreements (SLAs). Delivers operational system uptime and resolved support tickets.

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Miguel
Hillary
Keith Deutsch
Christine

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