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Software Maintenance and Customer Support

Active

State & Local

Response Deadline10/02/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Software Maintenance and Customer Support provides ongoing technical assistance and system maintenance for a student case management system used by prime contractors on Metro Nashville Public Schools projects. The scope of work includes implementing maintenance cycles, performing system updates, and managing troubleshooting through help desk ticketing systems to ensure operational uptime and the resolution of support tickets. The contract requires strict adherence to established Service Level Agreements to maintain system performance. Interested parties must respond by October 2, 2026, for this opportunity associated with NAICS code 541513 and the Metro Nashville Public Schools agency in Tennessee.

General Info

Software maintenance and support for Metro Nashville Public Schools student case management system.

Agency

Tennessee → METRO_MNPSView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

TN, USA

Set-Aside

NONE

Documents

This scope was carved out of MNPS000078.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Student Support and Intervention Management System

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 21

subcontract

Response DeadlineOct 2

Submission deadline

Response Deadline

10/02/2026, 06:00:00 PM UTCin 11 days

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Organization & Contact Information

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AgencyTennessee → METRO_MNPS

ContactsNo contacts available

OfficeN/A

Organization / Agency

Tennessee → METRO_MNPS

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and maintenance for a student case management system for prime contractors on Metro Nashville Public Schools (MNPS) projects. Implements maintenance cycles, provides customer service support, and performs system updates and troubleshooting using help desk ticketing systems. Adheres to Service Level Agreements (SLAs). Delivers operational system uptime and resolved support tickets.

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