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Managed Services & Technical Support

Active

State & Local

Response Deadline10/28/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Managed Services and Technical Support provides continuous maintenance and technical assistance for prime contractors working on City of Palo Alto Utilities projects. The scope of work includes 24/7/365 emergency support for Priority 1 operational incidents, as well as standard business-hour helpdesk ticketing for non-critical issues. The provider is responsible for performing regular software updates and patches to ensure ongoing system availability and strict adherence to established service level agreements. The opportunity is categorized under NAICS code 541513 and was posted on October 2, 2026. Interested parties must submit their responses by the deadline of October 28, 2026. This engagement focuses on maintaining critical utility infrastructure through consistent incident resolution and proactive system management.

General Info

Managed services and technical support for City of Palo Alto Utilities infrastructure projects.

Agency

California → Utilities

NAICS

541513 - Computer Facilities Management Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP197646.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Electric Operations Outage Management and Electronic Logging Software

AI Contract Breakdown

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Timeline

PostedOct 2

subcontract

Response DeadlineOct 28

Submission deadline

Response Deadline

10/28/2026, 10:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyCalifornia → Utilities

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Utilities

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides continuous maintenance and technical support for prime contractors on City of Palo Alto Utilities projects. Delivers 24/7/365 emergency support for Priority 1 operational incidents and business-hour helpdesk ticketing for non-critical issues. Performs regular software updates and patches. Ensures SLA compliance. Delivers ongoing system availability and incident resolution.

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