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Managed Support and Maintenance

Active

State & Local

Response Deadline01/04/2027, 08:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Managed Support and Maintenance subcontract provides essential technical support and system maintenance for prime contractors working on projects for the Washington State Administrative Office of the Courts. The scope of work includes delivering a technical support help desk, ensuring ongoing system availability, and performing critical tasks such as uptime monitoring, after-hours customer service, and incident response resolution. These services are managed through help desk ticketing systems and monitoring tools, with a strict requirement to adhere to established service level agreements for response and resolution times. This opportunity is categorized under NAICS code 541513 and involves performance across multiple counties. Interested parties should note that the solicitation was posted on October 20, 2026, with a response deadline set for January 4, 2027.

General Info

Technical support and system maintenance subcontract for Washington State Administrative Office of Courts.

Agency

Washington → Courts, Administrative Office of the

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Multiple Counties, WA, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI-20261020.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Juvenile Referral and Detention Management Solution

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineJan 4

Submission deadline

Response Deadline

01/04/2027, 08:00:00 AM UTCin 2 months

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Organization & Contact Information

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AgencyWashington → Courts, Administrative Office of the

ContactsNo contacts available

OfficeN/A

Organization / AgencyWashington → Courts, Administrative Office of the

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and system maintenance for prime contractors on Washington State Administrative Office of the Courts (AOC) projects. Performs after-hours customer service, uptime monitoring, and incident response resolution. Utilizes help desk ticketing systems and monitoring tools. Adheres to SLAs for response and resolution times. Delivers ongoing system availability and a technical support help desk.

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