Medicaid Application Assistance Services

The Department of Veterans Affairs, through the 247-NETWORK Contract Office 7 in Augusta, Georgia, is seeking market research through a Request for Information (RFI) to identify potential contractors capable of providing Medicaid Application Assistance Services at the Ralph H. Johnson VA Medical Center in Charleston, South Carolina. This effort aims to support VA staff, patients, and caregivers in completing Medicaid long-term care or nursing home applications to access additional community-based resources. Contractors are expected to deliver comprehensive services including bedside engagement with patients or healthcare proxies shortly after admission, gathering required documentation, managing multiple concurrent applications, following up with Medicaid offices, and navigating appeals until approval is granted. Performance must strictly adhere to federal and state regulations including HIPAA, privacy standards, computer security policies, Medicaid guidelines, and TMS systems, and must be executed under a non-personal services contract where the government does not supervise or control day-to-day operations. The contract would consist of a one-year base period with four one-year option periods, with performance occurring exclusively in Charleston, South Carolina. Contractors must establish and maintain a formal quality control program designed to prevent and correct defective services, and any modifications to this system require written approval from the Contracting Officer. Performance will be monitored using a Quality Assurance Surveillance Plan that defines performance standards, surveillance frequency, and acceptable defect thresholds. Invoicing is subject to verification by government facilities, with any identified discrepancies directly deducted from payment. Respondents are required to submit a Source Information Sheet detailing company identification, UEI or CAGE code, business size certifications such as Small Business, Veteran-Owned, or Small Disadvantaged Business status, and GSA Schedule contracting history. This RFI is not a solicitation and will not result in a binding contract; its purpose is solely to gather market data to inform future procurement decisions and assess the viability of a potential set-aside. The response deadline is July 6, 2026, and the NAICS code for this effort is 524298, with no set-aside currently planned.