This Government Contract opportunity from Department Of Veterans Affairs was posted on May 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Medical Call Center Operations & Staffing

Closed

Federal

Submission Closed05/28/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

New

SLED

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Ofc Of Acquisition And Grants Management

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DEADLINE

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Department of Health and Human Services

POSTED

DEADLINE

Customer Support Center ServicesThe contract involves providing Tier 1 and Tier 2 help desk support specifically for users of the Department of Health and Human Services' DAPS system. The scope of services includes handling ticketing processes, troubleshooting technical issues, and escalating more complex problems as necessary to ensure efficient resolution. The work is classified under the NAICS code 561421, which covers customer support services, and is structured as a subcontract opportunity set aside for SBA-certified entities. The contract, titled "Customer Support Center Services," is managed by the Office of Federal Assistance & Acquisition Management within HHS. The place of performance is Rockville, with the ZIP code 20857. Responses for this contract are due by June 22, 2026, following its posting on June 10, 2026. The subcontract emphasizes customer service excellence in supporting federal assistance operations and requires adherence to established help desk protocols to maintain smooth user experiences with the DAPS platform.

Department of Health and Human Services

POSTED

7 days ago

DEADLINE

in 6 days

AI Contract Overview

This contract involves the operation of a 24/7 medical call center based in Martinsburg, designed to provide continuous support for poisoning incident reports through clinical guidance. The center will be staffed by trained professionals including nurses, pharmacists, or toxicology specialists who are equipped to deliver real-time expert advice and assistance. The service aims to ensure timely and accurate responses to medical inquiries related to toxic exposure, enhancing patient care and safety. Issued by the Department of Veterans Affairs, this subcontract falls under the NAICS code 561421, which relates to business support services. The opportunity was posted on May 13, 2026, with a response deadline of May 28, 2026, emphasizing a relatively short timeframe for proposals. The contract underscores the importance of specialized medical staffing and round-the-clock operational capability to effectively manage and respond to poisoning incidents within a clinical context.

General Info

Operate 24/7 Martinsburg medical call center for poisoning support with specialized clinical staff.

Agency

Department Of Veterans Affairs

NAICS

561421 - Telephone Answering Services View NAICS

Place of Performance

Martinsburg, WV, 25405, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedMay 13

subcontract

Response DeadlineMay 28

Deadline has passed

Submission Closed

05/28/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a 24/7 medical call center staffed with trained nurses, pharmacists, or toxicology specialists to handle poisoning incident reports and provide real-time clinical guidance.

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