--MicroSoft Premier Support Services
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The Bureau of Indian Affairs plans to award a sole source contract to Microsoft Corporation for Premier Support Services, continuing a partnership established over the past five years. This contract, authorized under 41 U.S.C. 253(c)(1) and FAR 6.302-1(a)(1)(2), recognizes Microsoft as the only provider capable of fully meeting the agency’s technical support needs. The services include on-call support assistance, problem resolution, software assurance, health checks, and specialized professional support for platforms and systems management. Microsoft's Premier Support Services grant the Bureau access to highly senior-level resources within Microsoft, which are not available through other contractors, and leverage their existing familiarity with the agency’s IA Systems configurations and advanced technician training. The contract, categorized under NAICS code 541511 with a size standard of $27.5 million, will be executed as a simplified acquisitions purchase order without a competitive solicitation, in accordance with FAR Subpart 6.3. It is set to be awarded around June 29, 2015, with a 12-month period of performance or until the allocated support hours are exhausted. This approach ensures uninterrupted, high-quality support tailored to the Bureau’s system requirements, maintaining continuity and leveraging Microsoft’s unique expertise and prior work history with the agency.
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