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This Government Contract opportunity from Government of Canada was posted on July 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Mission-Critical 4-Hour Response IT Support

Closed
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract delivers high-priority IT support services under Dell ProSupport Plus, guaranteeing a four-hour onsite response time for mission-critical servers, storage systems, and network infrastructure. The scope is focused on maintaining uninterrupted operations for essential government systems, with response protocols designed to minimize downtime and ensure rapid resolution of hardware failures or performance issues. Services are to be performed across the National Capital Region and throughout Ontario, excluding the National Capital Region, ensuring coverage for key federal IT assets in these critical geographic areas. The contract is classified as a subcontract under NAICS code 541519 for Other Computer Related Services and is issued by Shared Services Canada on behalf of the Government of Canada. It was posted on July 8, 2026, with a response deadline of July 20, 2026, at 2:00 PM, allowing qualified vendors to submit proposals for participation. The performance location is defined by geographic region rather than specific addresses, emphasizing a broad provincial scope, and no set-aside provisions are specified, indicating open competition for eligible subcontractors. All activities must align with the stringent responsiveness and reliability requirements of the Dell ProSupport Plus framework to meet the government’s operational continuity standards.

General Info

Dell ProSupport Plus IT support with four-hour onsite response for federal systems in Ontario, excluding National Capital Region.

Place of Performance

*National Capital Region (NCR) *Ontario (except NCR), CAN

Set-Aside

NONE

Documents

This scope was carved out of BPM026143/34150.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ - Dell Maintenance and Support Renewal (DND)

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Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Shared Services Canada
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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High-priority IT support with 4-hour onsite response for mission-critical servers, storage, and network infrastructure under Dell ProSupport Plus.

More opportunities from Government of Canada → Shared Services Canada

Same awarding agency

NAICS: 517111
International
Local Internet Access Services (LIAS)
Solicitation # BPM014160
Shared Services Canada (SSC) has issued Request for Supply Arrangement (RFSA) BPM014160 to prequalify Internet Service Providers (ISPs) to provide Local Internet Access Services (LIAS) for federal government sites across Canada. This initiative aims to establish a pool of qualified suppliers to streamline the procurement of symmetrical and asymmetrical internet connections, formalize legacy connections, and standardize the contract award process for SSC, its partner organizations, and mandatory clients. The RFSA is not a direct solicitation for bids but a qualification process; once an ISP is issued a Supply Arrangement, they become eligible to compete for specific requirements through future Requests for Quotation (RFQ) or Requests for Proposal (RFP). The procurement is managed through the SSC Procure to Pay (P2P) Portal, where all submissions must be uploaded. Qualified suppliers will be evaluated based on their capacity and experience, with specific technical requirements such as bandwidth and Service Level Agreements defined at the individual Service Order level. Pricing is not fixed but is determined on a per-requirement basis based on geographic location and technical needs, though Canada may directly select compliant contractors for requirements totaling 40,000 dollars or less. The contract incorporates General Conditions for Higher Complexity Services and requires bidders to meet specific security clearance standards, including Reliability Status for personnel accessing sensitive sites.
Wired Telecommunications Carriers

POSTED

6 months ago

DEADLINE

in over 38 years
View Details

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