Municipal Mass Emergency Notification System

The City of London is soliciting proposals for a Municipal Mass Emergency Notification System to replace an expiring contract. The system must support rapid information dissemination to staff, residents, and community partners via multiple channels, including telephone, SMS, email, pager, TDD/TTY, and mobile application push notifications. Key technical requirements include a GIS map interface for geographic call list generation, the capacity to manage at least 250,000 individuals across three distinct databases, and 24/7/365 operational availability. The system must be fully operational by December 19, 2026, and comply with AODA and WCAG 2.1 Level AA accessibility standards. Advanced security mandates include support for post-quantum cryptography and the provision of a Software Bill of Materials. The contract is for an initial three-year term with the City holding the option to renew for two additional one-year periods. Award decisions will be based on a weighted scoring system where proponents must meet a minimum technical threshold of 40 points to have their cost proposals evaluated. Mandatory submission requirements include a bid bond, consent of surety, and a proponent declaration. Successful vendors must maintain Commercial General Liability insurance of $5 million and Technology Errors and Omissions/Network Security coverage of $2 million per occurrence and $3 million aggregate. Payments are processed annually with a 45-day payment term following invoice receipt. Proposals must be submitted in English via the designated portal by October 28, 2026.