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This Combined Synopsis/Solicitation opportunity from Department Of Homeland Security was posted on October 13, 2021. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

MURAL Enterprise Software Licensing

Awarded
70SBUR22Q00000001Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

Contract Value

$159,000

NAICS

334614 - Software and Other Prerecorded Compact Disc, Tape, and Record Reproducing

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

NONE

Award Issued Date

Documents

3

70SBUR22Q00000001+A0001.pdf

PDF

70SBUR22Q00000001.pdf

PDF

70SBUR22Q00000001+Questions+and+Answers_20211007.pdf

PDF

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Timeline

2 updates
PhaseAwarded
Posted

Combined Synopsis

Notice updated

The notice description changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA

Full Description

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*THIS REQUIREMENT IS SUBJECT TO THE AVAILABILITY OF FUNDS* Update OCT-07,2021 - Added Questions and Answers attachment. This is a combined synopsis/solicitation for brand-name, sole source commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; a quote is being requested and a written solicitation will not be issued. Solicitation number 70SBUR22Q00000001 is issued as a request for quote (RFQ). The Government intends to place a firm-fixed-price purchase order under FAR 13.106. Details pertaining to evaluation can be found in the attached RFQ. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 2021-07 and and Homeland Security Regulation (HSAR) current as of 2 May 2021. This action is being solicited on a brand-name, sole source basis. The associated North American Industrial Classification System (NAICS) code for this procurement is 334614 - Software and Other Prerecorded Compact Disc, Tape, and Record Reproducing. The associated Product Service Code (PSC) is 7A21 - IT and Telecom - Business Application Software (Perpetual License Software). Description of the requirement: MURAL Enterprise Software Licensing Period of Performance: Twelve (12) month base period from 15 October 2021 to 14 October 2022 and a twelve (12) month option period from 15 October 2022 to 14 October 2023. See the attached RFQ and Description of Requirements for additional information. Contract Clauses are included in RFQ Attachment II and Solicitation Provisions are included in RFQ Attachment VI. Details on line item number(s) and items, quantities, and units of measure are contained in the RFQ. As indicated in RFQ Attachment II and VI, the following clauses and provisions are applicable: The provision at FAR 52.212-1, Instructions to Offerors-Commercial The provision at FAR 52.212-2, Evaluation-Commercial Items The provision at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items The clause at FAR 52.212-4, Contract Terms and Conditions-Commercial Items The clause at FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items The quote shall be submitted to Emily Sleeper, Contract Specialist, at contact@example.gov no later than 11:00 AM/ET on Wednesday, 13 October 2021. Additionally, questions shall be submitted via email to Emily Sleeper no later than 11:00 AM/ET on Tuesday, 12 October 2021.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
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Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
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