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National Benefits Center (NBC) Records Operation Contract (ROC)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The National Benefits Center Records Operation Contract, managed by United States Citizenship and Immigration Services under the Department of Homeland Security, provides essential non-inherently governmental pre-processing services to support immigration benefit adjudications. Operating out of Lee's Summit, Missouri, and Overland Park, Kansas, the contract focuses on correspondence management, case preparation, file control, and FOIA scanning. These activities are designed to centralize pre-processing for Field Offices, reducing the need for local records staff and physical space. The scope of work involves high-volume operations, including the pre-processing of over 3 million applications and petitions annually and the management of mail and data entry for 2.5 million applications. Key deliverables include the preparation of approximately 800,000 Adjustment of Status applications, manual name harvesting for security checks, and the workflow management of over 1 million adjudicated records. This forecast is designated as a small business set-aside under NAICS code 561210, with Brillient Corporation serving as the incumbent contractor.

General Info

USCIS contract for immigration records pre-processing and case management via Brillient Corporation.

Agency

Department of Homeland Security → United States Citizenship And Immigration Services

NAICS

561210 - Facilities Support Services

Place of Performance

Lee's Summit & Overland Park, MO, USA

Set-Aside

SBA

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Office AddressN/A
Contacts
Jacob Fitzpatrick
contact@example.gov
+1 (555) 000-0000
Gregory Forrest
contact@example.gov
+1 (555) 000-0000
Charrsi BrightharpSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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"In support of the processing of applications and petitions for adjudication of immigration benefits, the National Benefits Center (NBC) Records Operations Contract (ROC) provides non-inherently Governmental services that encompass a wide range of pre-processing activities in order to accomplish the mission-essential functions required at the NBC. The primary functions of this contract include, but are not limited to, Correspondence Management (e.g., courier services, file and mail management, and monetary instrument handling); Case Preparation (assembly of various applications or petitions in accordance with USCIS policies and procedures); File Control and Maintenance (e.g., file merging, A-File creation, and case updates); Freedom of Information Act (FOIA) scanning (the scanning of all documents within a file(s) and the upload into the designated FOIA system); and Program Management. NBC ROC services are provided at the NBC locations in Lee's Summit, MO and Overland Park, KS.
NBC's mission is to create and support the centralization of the pre-processing required to support the Field Offices under the Field Office Directorate (FOD). NBC ROC supports the following mission critical functions: (1) Mail, File & Data Entry/scan support for over 2.5 million applications annually (2) Support for Freedom of Information Act requests (3) Large-scale file room operations, reducing the need for records support staff and space at field offices (4) Pre-processing activities for over 3 million applications and petitions annually (5) Case preparation and review for approx. 800,000 Adjustment of Status applications (6) Initiation of requests for initial evidence for approx. 300,000 Adjustment of Status applications annually (7) Manual Name Harvesting for security checks, saving officer resources and improving processing times (8) Tracking and monitoring of case work and adjudication-ready cases (9) Management of workflows for over 1 million records adjudicated at the NBC."

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