National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES

The contract seeks to secure comprehensive production support and sustainment services for NDU Connect, a Student Information System built on Salesforce using the Educational Data Architecture framework and hosted within an AWS GovCloud Plus IL4 environment. The contractor will be responsible for ongoing administration, maintenance, and enhancement of the system, including resolving incidents, providing Tier 2 and Tier 3 end-user support, managing releases and deployments through Azure DevOps, and ensuring robust security protocols. Additional responsibilities include full lifecycle support for Salesforce and DocuSign integration, system fixes, and the implementation of new capabilities to expand functionality over the next two years, all while maintaining compliance with federal security standards. The contract, titled National Defense University Salesforce Production Support, Admin and Support Services, is solicited under number N0018926RD014 by the Naval Supply Systems Command Fleet Logistics Center Norfolk under the Department of Defense. The solicitation, classified as a combined type, was posted on May 15, 2026, with responses due by May 16, 2026, and is targeted toward providers with expertise in enterprise CRM platforms within secure government cloud environments. The primary point of contact is Peter Certo at the Norfolk office, with performance expected to occur at the 20319 location. The NAICS code 541519 indicates the work falls under Other Computer Related Services, and no set-aside provisions are specified for this procurement.