NetApp Maintenance Support (12 Months)

The Department of Veterans Affairs Office of Information and Technology Infrastructure Operations requires a firm-fixed-price delivery order for NetApp hardware maintenance, replacement, and support services. This sole-source procurement, set aside for Service-Disabled Veteran-Owned Small Businesses, is conducted under the NASA SEWP V GWAC to ensure the continued operation of over 200 mission-critical Veteran-facing applications, including the Veterans Crisis Line and Financial Management Systems. The scope of work involves replacing discontinued NetApp AFF A900 storage controllers, cluster switches, and 32 Gb I/O modules with brand-name NetApp Support Edge Advisor hardware at four key locations: the Austin, Philadelphia, and Hines Information Technology Centers, and the Capital Region Readiness Center. The contract has a 12-month period of performance with strict delivery and installation timelines, requiring all hardware to be delivered within 60 days of award and installation and configuration completed within 30 days following delivery. Due to proprietary source code and interoperability requirements, the government has justified a brand-name exception under FAR 16.505(b)(2)(i)(B), noting that alternative vendors cannot integrate with the existing infrastructure without a costly and disruptive system overhaul. The award focuses on maintaining full operational accessibility and original configuration through OEM maintenance and professional services to avoid significant operational risks to VA healthcare and payment systems.