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NHTSA Hotline

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PreDTNH22-08-R-00197Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The contract concerns the operation and enhancement of the National Highway Traffic Safety Administration’s Vehicle Safety Hotline, which serves as the central public contact point for reporting safety defects and requesting safety information related to passenger vehicles, heavy trucks, RVs, and motor vehicle equipment like airbags and child safety seats. The Hotline has evolved from a simple defect-reporting service into a comprehensive customer-focused operation that handles various safety inquiries and reports. Key improvements include establishing the Hotline as the agency's single contact point for safety information, setting customer service standards, publicizing the Hotline during NHTSA events, promoting vehicle safety information, and expanding its capacity to handle increased call volume in both English and Spanish. The Hotline operates Monday through Friday, 8 a.m. to 10 p.m. EST, and provides a toll-free number along with email contact options, ensuring timely responses either instantly or by mail the following business day. This procurement is an 8(a) set-aside competitive solicitation under NAICS code 541519, anticipated to be awarded as a Time and Materials contract with a period of performance estimated at five years. The solicitation was expected to be released around late September 2008, with the Department of Transportation’s NHTSA Office of Acquisition managing the contract from Washington, D.C. The Hotline's operational and customer service goals rely heavily on a combination of electronic and human resources to provide reliable safety communications to the public. The point of contact for this procurement is Brian R. Ellis, reachable via email and phone.

General Info

Operation and enhancement of NHTSA Vehicle Safety Hotline with multi-language support and customer service.

Agency

Department Of Transportation → 693JJ9 Nhtsa Office Of Acquistion

NAICS

541519 - Other Computer Related Services

Place of Performance

Set-Aside

NONE

Documents

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhasePresolicitation

PostedSep 5

Presolicitation

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Organization & Contact Information

AgencyDepartment Of Transportation → 693JJ9 Nhtsa Office Of Acquistion

Contacts1 person available

OfficeWASHINGTON, DC, 20590, USA

Organization / AgencyDepartment Of Transportation → 693JJ9 Nhtsa Office Of Acquistion

Office AddressWASHINGTON, DC, 20590, USA

Contacts

Brian R. Ellis

contact@example.gov

+1 (555) 000-0000

Full Description

Background The National Highway Traffic Safety Administration's (NHTSA) Vehicle Safety Hotline (Hotline) is the primary point of contact for the public to request and report safety defect information including passenger vehicles, heavy trucks, and RVs, or report problems with motor vehicle equipment (e.g., air bags, motorcycle helmets, brakes, or child safety seats) that could affect safety. The information gathered from the Hotline and other sources is evaluated by NHTSA to determine if serious safety problems exist. The Vehicle Safety Hotline has undergone a major transformation from an operation that merely recorded vehicle-related defects to a one-stop customer-oriented operation that accepts many types of calls related to motor vehicle safety. The major actions undertaken to transform hotline operations include: (1) establishing the Hotline as the agency's single point of public contact for safety information; (2) developing, publishing, and monitoring customer service standards (courtesy, timeliness, and accuracy) as performance measurements; (3) publicizing the Hotline number during all NHTSA events; (4) promoting vehicle safety through information dissemination; and (5) expanding the Hotline's infrastructure to handle additional calls in English and Spanish. This process is a series of tasks that depend on electronic and human resources to provide service to anyone seeking information about motor vehicles, highway safety, and the agency; or to report problems with vehicle equipment (e.g., air bags, brakes or child safety seats). The Hotline provides a toll-free number that consumers can call to talk to a Hotline representative between the hours of 8 a.m. and 10 p.m., Eastern Standard Time (EST), Monday through Friday, or to leave a recorded message at times Hotline representatives are unavailable. The Hotline can also be contacted by e-mail by going to the NHTSA Web site at www.safercars,gov and www.nhtsa.gov. Based on the type of request, responses to calls are instantaneous or typically mailed the next business day. Intent This procurement will be an 8(a) set-aside competitive procurement. This procurement is anticipated to result in a Time and Materials (T&M) contract. The NAICS Code and Size Standard is 541519. The period of performance is estimated at 5 years. NHTSA intends to release the Solicitation on or about the end of September 2008.