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System Implementation Training and Technical Support

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The System Implementation Training and Technical Support subcontract, managed by the Department of Veterans Affairs Network Contract Office 22, provides professional training and technical maintenance for prime contractors operating within the Phoenix Healthcare System. The scope of work includes comprehensive staff training and the provision of continuous 24/7/365 technical support. To ensure system reliability, the contractor is responsible for performing remote functionality checks every six hours and managing hardware replacements within a 48-hour window. Operational efficiency is maintained through the application of APICS Principles of Inventory Management for all report generation. The primary deliverables for this engagement consist of a team of trained personnel and the maintenance of detailed documentation logs. This project is centered in Phoenix, Arizona, under NAICS code 541519.

General Info

VA subcontract for system training and 24/7 technical support in Phoenix, Arizona.

NAICS

541519 - Other Computer Related Services

Place of Performance

Phoenix, AZ, 85012

Set-Aside

NONE

Documents

This scope was carved out of 36C26227Q0054.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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6515--Inventory Management System

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides professional training and technical maintenance for prime contractors on VA Phoenix Healthcare System projects. Conducts staff training, provides 24/7/365 technical support, performs remote functionality checks every six hours, and manages hardware replacement within 48 hours. Utilizes APICS Principles of Inventory Management for report generation. Delivers trained staff and documented maintenance logs.

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More opportunities from Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)

Same awarding agency

NAICS: 334519
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6515--Inventory Management System
Solicitation # 36C26227Q0054
The Department of Veterans Affairs Network Contracting Office 22 is issuing this Sources Sought Notice to conduct market research for the acquisition and installation of a fully automated, weight-based inventory management system for the VA Phoenix Healthcare System. The objective is to implement a solution, brand name or equal to PAR Excellence, that provides real-time perpetual inventory visibility to reduce manual data entry and improve patient safety in critical areas such as the cardiac catheterization and electrophysiology labs. The anticipated requirement includes approximately 26 software licenses, 3,571 scales of various capacities, 27 Ethernet replenishment controllers, and associated storage hardware, shelving, and implementation services. An independent planning estimate for the turnkey installation is approximately 1,502,945.49 dollars. Key technical requirements include a mandatory HL7 interface for communication with the VA Generic Inventory Package in VistA and an approved IT Authority to Operate at the time of offer. The system must support multiple user permission levels, generate comprehensive reports aligned with APICS Principles of Inventory Management, and accommodate medical products ranging from small dressings to large packs up to 20 pounds. The contractor will be responsible for installation, staff training, and providing 24/7/365 technical support, including remote functionality checks every six hours and hardware replacement within 48 hours of notification. Installation is expected to begin within 70 days of award and be completed within 400 days. This notice is issued under NAICS code 334519 and is intended solely for planning purposes; it does not constitute a solicitation or a binding contract offer.
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