This Government Contract opportunity from Department Of Defense was posted on April 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Notice of Intent to Consolidate Platform One Help Desk Support Services
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The Department of the Air Force plans to consolidate two existing Basic Ordering Agreement orders into a single contract to provide comprehensive Help Desk Support Services for Platform One. This consolidation aims to streamline helpdesk operations by bundling requirements in accordance with federal acquisition regulations. The contractor selected will be responsible for delivering a broad scope of support, including personnel, equipment, tools, supervision, and all necessary resources to manage user inquiries and technical issues effectively. Critical functions include using Platform One-approved collaboration tools such as JIRA for ticket organization, prioritization, and delegation, automating user notifications about issue status, and ensuring a transparent and accountable resolution process. Coordination with both internal teams and commercial vendors is also a key aspect to ensure timely corrective actions. The solicitation will be conducted through a Commercial Solutions Opening on the Platform One Solutions Marketplace, targeting the vendor that can provide the most technically capable solution. The resulting contract will have a one-year base period with four one-year option periods, enabling long-term support flexibility. The place of performance is in San Antonio, Texas, and the solicitation does not have any set-aside restrictions. Points of contact for this acquisition include Lisa Hartman and Maj. Jamail Walker from the Air Force contracting office, with responses due by early May 2026. This consolidation is considered necessary and in the government’s best interest following market research.
General Info
Agency
NAICS
Place of Performance
San Antonio, TX, 78205, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Notice of Intent to Consolidate Platform One Help Desk Support Services
Introduction: This is a notice of intent to consolidate/bundle requirements iaw FAR Overhaul 7.107-3 Notifications. The AFLCMC/HNCK Platform One (P1) contracting office plans to solicit an offer for a non-personnel services contract to provide Helpdesk Support Services for Platform One. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform helpdesk support. The acquisition team will seek a solution for
Scope: Platform One Contracting Office is seeking helpdesk support services. These helpdesk support services extend a comprehensive suite of services geared towards enhancing user support within Platform One. This includes providing dedicated Help-Desk support aimed at effectively addressing and resolving user inquiries and issues. A key functionality of Platform One Help Desk is the efficient organization, prioritization, and delegation of help desk tickets using Platform One-approved collaboration tools (i.e., JIRA) ensuring user issues are systematically managed with clarity and urgency. Further enhancing user experience, Platform One Help Desk delivers automated email updates, keeping users informed about the status of their issues. The system meticulously tracks the progression of issues from initiation to resolution, thereby ensuring a transparent and accountable support process. Additionally, Platform One Help Desk coordinates seamlessly with Platform One internal teams and commercial vendors, facilitating the timely completion of corrective actions by the contractor in accordance with this procurement requirement.
The contracting office has conducted market research that demonstrates the consolidation of two (2) existing Basic Ordering Agreement (BOA) orders to be necessary, justified and in the best interest of the government. The two (2) BOA orders that will be consolidated are:
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The government intends to solicit and negotiate with the vendor that provides the most technically capable solution under the current Commercial Solutions Opening (CSO) on Platform One Solutions Marketplace (P1SM) in accordance with 10 U.S.C. 3458 and DFARS 212.70. The resultant contract will consist of a one-year base period and four (4) one-year option periods.
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