Nurse Advice Telephone Line Services
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The Indian Health Service, Phoenix Area Office, is conducting market research to identify capable sources for providing 24-hour Nurse Advice Telephone Line Services to beneficiaries of the Colorado River Service Unit in Fort Yuma, Arizona, the Uintah & Ouray Service Unit in Fort Duchesne, Utah, and the Southern Bands Health Center in Elko, Nevada. This sources sought notice is not a solicitation and does not obligate the government to award a contract or reimburse respondents for any costs. The requirement is for a comprehensive nurse triage service delivered around the clock, seven days a week, including toll-free access, clinical triage using nationally recognized physician-approved protocols, HIPAA-compliant communications, daily and monthly reporting, and follow-up calls when clinically indicated. Historical call volumes are low to moderate, with the Colorado River Service Unit averaging 150–200 calls per month, Southern Bands Health Center averaging 10–20 calls, and Uintah & Ouray Service Unit reporting historically low volumes. The government is evaluating whether this acquisition may be set aside under the Buy Indian Act for Indian Small Business Economic Enterprises, and respondents are encouraged to self-certify as Indian Economic Enterprises or Indian Small Business Economic Enterprises and provide documentation of their tribal affiliation and eligibility under 25 U.S.C. § 47. Companies must submit a capability statement not exceeding ten pages detailing their experience providing similar 24/7 nurse advice line services, transition plans, URAC accreditation status, federal and tribal healthcare experience, geographic coverage capabilities across Arizona, Utah, and Nevada, and any existing federal contract vehicles available for deployment. All responses must be submitted in PDF format by July 8, 2026, at 12:00 PM PDT to Ashley Velasquez at ashley.velasquez@ihs.gov. Contractors must be registered in SAM, employ registered nurses with unrestricted U.S. licensure and a minimum of three years of clinical experience, and maintain current URAC accreditation or an equivalent nationally recognized credential. The service must ensure uninterrupted telephone access, an average call answer time of 30 seconds or less, zero busy signals, 100% compliance with HIPAA and federal cybersecurity standards, and submission of daily and monthly reports. A Quality Control Plan must be submitted within 30 days of contract award, and immediate written notification is required if IEE or ISBEE status changes at any point during performance. The government has not yet finalized its acquisition strategy, and responses will inform whether it
General Info
Agency
NAICS
Place of Performance
Phoenix, AZ, 85004, USASet-Aside
Timeline
Response Deadline
Organization & Contact Information
Full Description
SOURCES SOUGHT NOTICE
Nurse Advice Telephone Line Services
THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS IS NOT A SOLICITATION, REQUEST FOR QUOTATION (RFQ), OR REQUEST FOR PROPOSAL (RFP).
GENERAL INFORMATION
Subject: Nurse Advice Telephone Line Services
NAICS Code: 621399 – Offices of All Other Miscellaneous Health Practitioners
PSC: Q999 – Medical Services
Place of Performance:
- Colorado River Service Unit (Fort Yuma, Arizona)
- Uintah & Ouray Service Unit (Fort Duchesne, Utah)
- Southern Bands Health Center (Elko, Nevada)
Response Due:
07/08/2026 @ 12PM PDT
Point of Contact:
Ashley Velasquez
Ashley.Velasquez@ihs.gov
PURPOSE
The Indian Health Service (IHS), Phoenix Area Office, is conducting market research in accordance with FAR Part 10 to identify responsible sources capable of providing 24-hour Nurse Advice Telephone Line (Nurse Triage) Services for eligible beneficiaries of the Colorado River Service Unit, Uintah & Ouray Service Unit, and Southern Bands Health Center.
This notice is issued solely for market research and acquisition planning purposes.
This notice:
- Is not a solicitation;
- Does not constitute a commitment by the Government;
- Does not obligate the Government to award a contract;
- Does not obligate the Government to reimburse respondents for any costs incurred.
Information received will be used to support acquisition planning, including the determination of an appropriate acquisition strategy.
BUY INDIAN ACT
The Indian Health Service conducts market research in accordance with HHSAR 326.603-1 to determine whether there is a reasonable expectation of receiving offers from two or more responsible Indian Small Business Economic Enterprises (ISBEEs) for commercial acquisitions.
The results of this Sources Sought Notice will assist the Government in determining whether this requirement may be set aside under the Buy Indian Act (25 U.S.C. § 47).
The Government has not determined the acquisition strategy for this requirement. Responses received will be considered in determining whether a Buy Indian Act set-aside or another acquisition approach is appropriate.
DESCRIPTION
The Government is seeking information from firms capable of providing comprehensive 24 hours per day, 7 days per week Nurse Advice Telephone Line Services, including but not limited to:
- Toll-free nurse advice telephone access
- Registered Nurse telephone triage
- Clinical disposition using nationally recognized physician-approved protocols
- HIPAA-compliant communications
- Daily encounter reporting
- Monthly utilization reporting
- Follow-up communication when clinically indicated
The anticipated service population includes beneficiaries of:
- Colorado River Service Unit (Fort Yuma)
- Uintah & Ouray Service Unit (Fort Duchesne)
- Southern Bands Health Center (Elko)
Approximate historical call volume:
Location Estimated Volume
Colorado River Service Unit 150–200 calls/month
Southern Bands Health Center 10–20 calls/month
Uintah & Ouray Service Unit Historically low volume
A draft Performance Work Statement (PWS) is attached for market research purposes.
REQUESTED INFORMATION
Interested firms should submit a capability statement (not to exceed 10 pages) addressing the following.
Company Information: Provide:
- Company Name
- UEI
- CAGE Code
- SAM Registration Status
- Business Size
- Socioeconomic Status
- Primary Point of Contact
- Telephone Number
- Email Address
Capability: Describe your firm's experience providing services similar in scope and complexity, including:
- 24/7 Nurse Advice Lines
- Telephone Nurse Triage
- Clinical Call Center Services
Include customer name, period of performance, and a brief description of the services performed.
Transition Capability
Describe your firm's ability to assume performance with minimal interruption to patient services.
Include your earliest estimated implementation/start date.
Accreditation
State whether your organization currently maintains URAC accreditation for Nurse Advice Telephone Line or Nurse Triage Services.
If applicable, provide the accreditation type and expiration date.
Federal and Tribal Experience: Describe relevant experience supporting:
- Indian Health Service
- Tribal Health Programs
- Department of Veterans Affairs
- Department of Defense
- Other Federal healthcare agencies
Geographic Coverage: Confirm your ability to provide services supporting facilities located in:
- Arizona
- Utah
- Nevada
under a single contract.
Contract Vehicles: Identify any existing Government contract vehicles available for these services (if applicable).
Examples include:
- GSA Multiple Award Schedule
- Other Government-wide Acquisition Contracts (GWACs)
- Open Market
Buy Indian Act Eligibility: If your firm qualifies as an Indian Economic Enterprise (IEE) or an Indian Small Business Economic Enterprise (ISBEE), provide:
- Identification of the Federally Recognized Indian Tribe or Alaska Native Corporation upon which eligibility is based;
- Confirmation of your eligibility under the Buy Indian Act; and
- A statement indicating your willingness to submit the required IHS Indian Economic Enterprise Representation with any future solicitation.
RESPONSE FORMAT: Responses shall be submitted electronically in PDF format.
Maximum length: 10 pages
Marketing materials may be submitted as attachments and will not count toward the page limitation.
SUBMISSION: Submit responses no later than:
07/08/2026 @ 12PM PDT
Email:
ashley.velasquez@ihs.gov