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Observability Platform Support and Maintenance

Active

State & Local

Response Deadline11/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, titled Observability Platform Support and Maintenance, is issued by the Massachusetts Executive Office of Technology Services and Security. The project focuses on providing continuous technical support and maintenance for observability platforms utilized by prime contractors on EOTSS projects. The selected provider will be responsible for managing various support tiers and ensuring system availability through the use of remote monitoring tools and support ticketing systems. Key operational requirements include adhering to strict service level agreements and response targets to ensure timely technical resolution. The work is based in Boston, Massachusetts, under NAICS code 541519. Interested parties must submit their responses by the deadline of November 4, 2026.

General Info

EOTSS seeks observability platform support and maintenance in Boston by November 4, 2026.

Agency

Massachusetts → Executive Office of Technology Services and Security

NAICS

541519 - Other Computer Related Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-134241.

The full solicitation package (22 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 27-05723 Enterprise Observability Platform

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 8

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 08:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyMassachusetts → Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and maintenance for observability platforms for prime contractors on EOTSS projects. Manages support tiers, service levels (SLAs), and response targets using support ticketing systems and remote monitoring tools. Delivers ongoing system availability and technical support resolution.

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