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Post-Implementation Support and Maintenance

Active

State & Local

Response Deadline11/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Post-Implementation Support and Maintenance focuses on providing ongoing technical support, maintenance, and SLA management for an observability platform utilized by prime contractors on Executive Office of Technology Services and Security projects in Boston. The scope of work includes managing various support tiers, performing technical troubleshooting via remote monitoring tools and ticketing systems, and ensuring consistent system availability while meeting strict response targets. The opportunity is categorized under NAICS code 541513 and is associated with the state of Massachusetts. Interested parties should note the posted date of October 8, 2026, with a response deadline set for November 4, 2026.

General Info

Subcontract for observability platform support and maintenance for Boston technology services projects.

Agency

Massachusetts → Executive Office of Technology Services and Security

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-134242.

The full solicitation package (23 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 27-05723 Enterprise Observability Platform

AI Contract Breakdown

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Timeline

PostedOct 8

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 08:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyMassachusetts → Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, maintenance, and SLA management for an observability platform for prime contractors on EOTSS projects. Manages support tiers, meets response targets, and performs technical troubleshooting using support ticketing systems and remote monitoring tools. Adheres to defined Service Level Agreements (SLAs). Delivers ongoing system availability and technical support.

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