OEM-Certified Maintenance and Technical Support Services

This contract encompasses ongoing maintenance, troubleshooting, software upgrades, and repair services for Da Vinci and Ion medical systems, ensuring continuous operational readiness for critical healthcare equipment. Services include remote diagnostics conducted through a VA-approved secure VPN connection, enabling swift issue resolution without the need for physical presence, as well as on-site support delivered exclusively by certified technicians trained to OEM standards. The work is focused on maintaining system performance, minimizing downtime, and ensuring compliance with healthcare service requirements. The contract is issued under the Department of Veterans Affairs through the 257-NETWORK Contract Office 17, with performance required at a location in San Antonio, Texas, ZIP code 78229. It is classified as a subcontract under NAICS code 811212, indicating it falls under medical and diagnostic equipment repair and maintenance. The solicitation was posted on May 7, 2026, with responses due by 3:00 PM Eastern Time on May 11, 2026. There is no set-aside designation specified, and the contract is open to eligible subcontractors meeting the technical and certification requirements for supporting advanced surgical robotics systems within the VA healthcare infrastructure.