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On-Demand Over-the-Phone Interpretation (OPI)

Open

State & Local

Response Deadline11/23/2026, 03:00:00 PM PST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the California Employment Development Department involves providing real-time, on-demand over-the-phone interpretation services for prime contractors. The provider must support up to 259 languages using a telephony infrastructure capable of handling 1,000 simultaneous calls while maintaining a maximum queue time of 59 seconds. To ensure quality, interpreters are required to adhere to ASTM International Standard F2089 and meet specific ILR scale scores, specifically a 2 in listening and speaking and a 3 in performance. The opportunity is categorized under NAICS code 541930, with a response deadline set for November 23, 2026.

General Info

On-demand phone interpretation for California EDD supporting 259 languages by November 23, 2026.

Agency

California Employment Development Department

NAICS

541930 - Translation and Interpretation Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 132760.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IFB No. 132760 Over-the-Phone Translation Services

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Timeline

PostedNov 5

subcontract

Response DeadlineNov 23

Submission deadline

Response Deadline

11/23/2026, 03:00:00 PM PSTin 18 days

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Organization & Contact Information

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AgencyCalifornia Employment Development Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia Employment Development Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs real-time, on-demand oral multilingual interpretation for prime contractors on California Employment Development Department (EDD) projects. Manages simultaneous calls for up to 259 languages via telephony infrastructure capable of 1,000 simultaneous calls with a maximum queue time of 59 seconds. Interpreters must meet ILR scale scores of 2 in listening/speaking and 3 in performance and adhere to ASTM International Standard F2089. Delivers real-time oral interpretation.

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