Ongoing Technical Support & Help Desk Services

The contract seeks a subcontractor to provide ongoing Tier 1–2 technical support services for end users, including triage and resolution of Priority A through D tickets with strict adherence to established SLA response times. The work involves direct user support to address a range of technical issues, ensuring timely and effective problem resolution while maintaining compliance with service level agreements. Support must be delivered efficiently and reliably to meet the operational needs of the Fire Department in California. The solicitation is classified under NAICS code 541519 for other computer-related services and is structured as a subcontract opportunity with a response deadline of August 19, 2026. The posting date is July 23, 2026, and all submissions must be submitted through the designated procurement portal. There is no specified set-aside or organizational type requirement, and no point of contact details are provided. Performers must be prepared to meet the technical and service expectations without detailed geographic constraints, as the place of performance lacks specific city or state identification beyond the agency’s location in California.