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Ongoing Technical Support & Help Desk Services

Active

State & Local

Response Deadline08/19/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to provide ongoing Tier 1–2 technical support services for end users, including triage and resolution of Priority A through D tickets with strict adherence to established SLA response times. The work involves direct user support to address a range of technical issues, ensuring timely and effective problem resolution while maintaining compliance with service level agreements. Support must be delivered efficiently and reliably to meet the operational needs of the Fire Department in California. The solicitation is classified under NAICS code 541519 for other computer-related services and is structured as a subcontract opportunity with a response deadline of August 19, 2026. The posting date is July 23, 2026, and all submissions must be submitted through the designated procurement portal. There is no specified set-aside or organizational type requirement, and no point of contact details are provided. Performers must be prepared to meet the technical and service expectations without detailed geographic constraints, as the place of performance lacks specific city or state identification beyond the agency’s location in California.

General Info

Provide Tier 1–2 technical support for Fire Department California, meet SLAs, submit by August 19, 2026.

Agency

California → Fire DepartmentView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 23

subcontract

Response DeadlineAug 19

Submission deadline

Response Deadline

08/19/2026, 10:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyCalifornia → Fire Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Fire Department

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for end users with issue triage, resolution of Priority A–D tickets, and SLA-compliant response times.

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