This Government Contract opportunity from Department Of State was posted on April 28, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Ongoing Technical Support and SLA Management

Closed

Federal

Submission Closed05/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract entails providing ongoing technical support for the CES platform with a focus on help desk services, incident resolution, and continuous performance monitoring, all governed by strict Service Level Agreements. The contractor is expected to ensure the platform operates reliably and efficiently, promptly addressing incidents and maintaining predefined performance metrics to meet agreed-upon SLAs. This is a subcontract under the Department of State, with performance required at the 20006 zip code location, and bids must be submitted by May 4, 2026, at 8:00 PM. The North American Industry Classification System code is 541519, indicating it falls under other computer-related services.

General Info

Provide technical support for CES platform at 20006 with strict SLAs, bid due May 4, 2026, NAICS 541519

Agency

Department Of State

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

DC, 20006, USA

Set-Aside

NONE

Documents

This scope was carved out of 1019266190.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Centralized Evaluation System Platform RFI

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedApr 28

subcontract

Response DeadlineMay 4

Deadline has passed

Submission Closed

05/04/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of State

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State

Office AddressN/A

ContactsNo contact information available

Full Description

Provide continuous technical support for the CES platform, including help desk services, incident resolution, performance monitoring, and adherence to defined Service Level Agreements (SLAs).

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