Ongoing Technical Support and Warranty Services
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The contract governs ongoing technical support and warranty services for the CDP/IVR system and its associated modules, ensuring post-installation operational continuity through troubleshooting, software updates, and comprehensive warranty coverage. Services are designed to maintain system performance, address functional issues promptly, and provide timely enhancements to keep the technology aligned with operational needs. The contract is structured as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside, exclusively available to businesses owned and controlled by service-disabled veterans, in accordance with NAICS code 811211 for electronic and other mechanical repair and maintenance. It is issued by the Department of Veterans Affairs through its 247-NETWORK Contract Office 7, with responses due by July 28, 2026, and the opportunity was posted on July 8, 2026. While specific performance locations and contact details are not provided, the work is expected to support the VA’s technology infrastructure across its network.
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GASet-Aside
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