Online Proctoring Solutions

Contract CW33116 is a national cooperative agreement between the Pennsylvania State System of Higher Education (PASSHE) and Honorlock, Inc. for the provision of online proctoring solutions. Effective from January 1, 2026, through December 31, 2031, the contract is administered through OMNIA Partners, allowing public agencies across the United States to procure these services via the OMNIA Partners cooperative purchasing program. The solution focuses on maintaining exam integrity through AI-driven monitoring, browser lockdown software, identity verification, and post-exam auditing, with a specific emphasis on AI fairness, inclusivity, and compliance with ADA and WCAG standards. The agreement establishes a tiered pricing model, including per-exam session rates for automated proctoring at 8.50 dollars and automated with live proctor pop-ins at 10.00 dollars, as well as annual per-user and per-FTE options. A 5 percent price escalation is scheduled for years four and five of the term. Performance is measured by a 99.9 percent uptime requirement and a 15-minute technical support response time. Honorlock is required to adhere to strict data protection standards, including FERPA and GDPR compliance, and must conduct background checks for all personnel with access to university systems or facilities.