OpCon Software Maintenance

The Texas Health and Human Services Commission is soliciting bids for OpCon Software Maintenance services under solicitation number HHS0017410, with responses due by June 8, 2026. The contract requires the provision of OpCon Premium Edition and 6,000 additional OpCon tasks, utilizing a cloud-based workload automation platform to manage recurring operational workflows. All pricing must be submitted via Exhibit C as firm, fixed rates for the entire contract term, encompassing all labor, equipment, materials, and associated expenses. The initial contract period runs from July 11, 2026, through July 10, 2027, with the option for HHSC to renew for up to two additional one-year terms and potentially extend for one more year. Performance must occur in Texas, and bidders must ensure all personnel are fully trained, possess at least three years of relevant experience, and are at least 18 years of age. Contractors are responsible for providing 24-hour contact points for critical issues and must use E-Verify to confirm employee eligibility under federal immigration law. The contract is governed by HHS Uniform Terms and Conditions outlined in Exhibit B, which include an irrevocable waiver of intellectual property rights and a requirement to indemnify the State of Texas and HHSC. All submissions are subject to the Public Information Act, mandating that bidders redact and certify any exempt content. Payment terms follow the Texas Prompt Payment Act, with invoices submitted monthly and linked to the contract or purchase order number, and payments made only after proper documentation and validation. Contractors must hold a valid Texas Identification Number to receive payment and maintain workers’ compensation insurance with a waiver of subrogation in favor of HHSC, along with employer’s liability coverage of $1 million per accident and per employee, and a $1 million umbrella liability policy. Compliance with state and federal laws, safety standards, and subcontracting requirements—including the HUB Subcontracting Plan—is mandatory. Submissions must be submitted electronically via email to pcsbids@hhs.texas.gov or on a single USB drive, with no hard copies accepted. Responses must strictly adhere to the format, with all signed documents in PDF and other materials in Microsoft Office formats, and must not include exceptions or assumptions, as these may lead to disqualification. Bidders are prohibited from discussing pricing with HHSC staff, and all communications must be routed through the designated point of contact, Samantha Arriaga. The award will be