Order Management and Customer Service Support

The contract titled Order Management and Customer Service Support requires the management of school orders through multiple channels, ensuring seamless coordination between order intake, delivery scheduling, customer support, and order tracking systems. The work involves handling the full lifecycle of educational institution orders, from initiation through fulfillment, with a strong emphasis on accuracy, timeliness, and communication to meet the needs of schools across Hawaii. The contractor will be expected to integrate with existing digital systems to provide real-time updates, resolve customer inquiries efficiently, and maintain consistent service standards across all order channels. This is a subcontract under the Department of Education, Hawaii office, with a NAICS code of 811211 indicating services in the repair and maintenance sector, though the scope clearly centers on administrative and logistical support for educational procurement. The solicitation was posted on July 29, 2026, with a response deadline of September 16, 2026. While the physical place of performance is not specified, the work is expected to serve schools in Hawaii, and all activities must align with the state’s educational procurement protocols. There is no set-aside designation provided, and no point of contact details are listed in the posted data.